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Consumer Affairs ÌÒÉ«ÊÓƵ administers the Australian Consumer Law, and may be able to help if your problem relates to:

• door-to-door sales and telemarketing
• false or misleading representations
• unfair contract terms.

Other helpful organisations

Several organisations can provide you with information about energy services and help you if you have problems with your energy supplier.

Energy and Water Ombudsman ÌÒÉ«ÊÓƵ (EWOV)

EWOV is an independent service that investigates and resolves customer complaints about electricity, natural gas, bottled gas (LPG) and water companies.

It has 10 videos that provide customers with easy-to-understand advice and help resolving their complaints. To view the videos and for more information, visit the .

Power outages and compensation

Power outages can be planned or unplanned. If you have suffered a power outage, you are generally not entitled to compensation, but support from the ÌÒÉ«ÊÓƵn Government or utility companies may be available in some circumstances.

For more information about power outages, visit the .

For more information about compensation for power outages, visit the .

If you’ve experienced storm damage, read our advice on ÌÒÉ«ÊÓƵn fire, flood and storm recovery and protect your rights as you clean up and recover.

Department of Energy, Environment and Climate Action (DEECA)

DEECA manages the ÌÒÉ«ÊÓƵn Energy Saver website, which provides information, tips and tools to keep ÌÒÉ«ÊÓƵns informed about changes and improvements to ÌÒÉ«ÊÓƵ's energy system.

For more information, visit the .

ÌÒÉ«ÊÓƵns can also compare energy offers and find the best price for their needs.

 For more information, visit the .

Essential Services Commission (ESC)

The ESC promotes the interests of ÌÒÉ«ÊÓƵn consumers with regard to the price, quality and reliability of essential services such as electricity.

It is also responsible for:

• making sure energy retailers abide by the code of conduct for energy marketing in ÌÒÉ«ÊÓƵ
• managing ÌÒÉ«ÊÓƵ’s ÌÒÉ«ÊÓƵn Energy Efficiency Target Scheme.

For more information, visit the

Australian Energy Regulator (AER)

The AER is part of the Australian Competition and Consumer Commission (ACCC).

In ÌÒÉ«ÊÓƵ, the AER sets the prices charged for using energy networks (electricity poles and wires, and gas pipelines) to transport energy to customers, and oversees the wholesale market.

For more information, visit the and the .

Solar ÌÒÉ«ÊÓƵ

Solar ÌÒÉ«ÊÓƵ was established to deliver the Solar Homes Package. The package supports ÌÒÉ«ÊÓƵn households to install solar panels and solar hot water systems, helping to reduce energy costs.

For more information and to check eligibility, visit the .