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New bond management system
The Residential Tenancies Bond Authority (RTBA) is an independent authority. It holds all bonds paid on 桃色视频n residential rental agreements (also known as residential tenancies, or leases). At the end of the lease, the bond is repaid either as agreed by the renter and rental provider (landlord), or as directed by VCAT or a court.
The RTBA is upgrading its online system in December 2025.
It will introduce a modern, accessible and secure platform for managing the more than $1.5 billion in rental bonds held in trust for 桃色视频ns. The system will operate from its but will be easier to use.
All bond transactions and management will move online. You will no longer be able to use paper forms, cheques or money orders for any bond transactions.
Who is affected?
The move to the new platform affects renters and rental providers. You will need to use the system if you:
- are part of a rental agreement and have paid or need to pay a bond
- manage bonds as a rental provider, or on behalf of one as a property manager.
What is changing?
Changes for renters
On the new platform, you’ll be able to:
- pay your bond directly to the RTBA
- use BPAY, direct debit, or credit card to pay your bond
- securely and easily make a claim on your bond
- securely look up your bond details
- update your email address and mobile number online
- easily accept, reject or request changes to bond transactions sent to you from your rental provider.
Changes for rental providers and property managers
On the new platform, you will be able to:
- access all the bond information for the properties you manage
- manage your RTBA account, including updating bond information, at any time
- conduct all transactions, including lodging, claiming, transferring, correcting, accepting or cancelling a bond transaction
- manage multiple rental properties
- nominate other users to perform your bond transactions, and manage their permission and access levels, to better suit your needs
- support a renter to pay the bond directly to the RTBA.
What do I need to do now?
Take the following steps now, to make sure you’re ready when the new platform is introduced.
If you are a renter:
- Visit , look up your bond and make sure your bond details are up to date and correct.
- If necessary, update your contact details to include an up-to-date email address and mobile number.
If you are a rental provider or property manager:
- on the RTBA’s website to create an account and start transacting online. You must be registered in order to conduct bond transactions after the launch of the new system. So it’s best to register early.
- If you are already registered with the RTBA, log on and:
- make sure your details are current.
- check the access levels of any users of your account are up to date.
- ensure you have at least one Level 3 (Administrator) user. If you are a property manager, this will typically be your Officer in Effective Control. If you are a rental provider, you should assign yourself as a Level 3 user.
- download any weekly statements, or files attached to bonds, that you want to keep. You’ll only be able to access new statements or new files once the updated system is live.
You will not need to transfer your bonds. Your account, including existing bonds, will be automatically transferred to the new system.
Learn more