ࡱ> jlie 0bjbj0i0i 4>RiRi'?!?!?!?!?!S!S!S!8!L!DS!9Zp"(C"(k"k"k"j%j%j%YYYYYYY\__Y?!(j%j%((Y?!?!k"k"Y***(^?!k"?!k"Y*(Y**zP4Vk"ۂ^&(R*UjY Z09ZUBE`=)E`VV&E`?!Vj%&|*&d&j%j%j%YYC*j%j%j%9Z((((E`j%j%j%j%j%j%j%j%j%Y  : This is the text only version of the Easy English document. Buying furniture. Easy English fact sheet You might need help to read this fact sheet. A friend, family member or support person can help you. Before you buy furniture from a shop. Think about what you want. Talk to other people about buying furniture. Work out how much you can spend. Look at furniture catalogues or magazines. Decide what you want. Decide what you need. At the shop. The salesperson should sell you the furniture you need. For example, when you want a couch for your family, you will need a couch that is strong will last a long time. Questions you can ask. Where does the furniture come from? Can I get a warranty in writing? How do I look after the furniture? A warranty is a promise that the furniture maker gives you. There are other promises called Consumer Guarantees. You can complain when there is a problem with your furniture. Look at page 5. You can call Consumer Affairs ɫƵ to ask about warranties. You can pay with cash or a credit card or a loan. A loan is for people who do not have enough money to buy something. You can get a loan from a bank credit union building society. Talk to a friend, family member or a support person about loans. Be careful. Find out what happens if you do not pay the money back. On the day you pay for your furniture. 1. You will get a contract. The contract should be fair to you and the shop. Read the contract carefully. It should be clear and easy to read. Do not sign the contract if you are unhappy. There are laws in ɫƵ about contracts. For more information call Consumer Affairs ɫƵ. 2. You will pay the shop You can pay the whole price or a deposit. A deposit is part of the whole price. You will pay the rest when you get the furniture. Are there other ways to pay? Yes. There might be Finance. This is a special loan. The furniture shop might be able to help you with finance. Interest free offer. This means you pay for the furniture over a set amount of time. For example, 1 year. Warning! Be careful. You can get ripped off. When you pay for furniture with special loans or finance, it might cost you a lot more money. Find out what happens if you do not pay the money back. The salesperson can write information about the furniture on your receipt. For example, the furniture is from Italy. Ask the salesperson to write information on your receipt. There are laws in Australia about this. For more information, look at page 8. When you get your furniture Check the furniture is what you ordered. Check there are no problems with your furniture. For example, a stain on the cushion. Problems or complaints. If you are not happy and you want something fixed, this is called a complaint. You can complain when the furniture is different to what you need. different to what you ordered. broken. For example, a broken stitch a chip in the wood. You can also complain about the loan. the money contract you have. If you are still not happy you can complain to Consumer Affairs ɫƵ. Consumer Affairs ɫƵ. More fact sheets and information. List of fact sheets in Easy English. Buying furniture Contracts Lay-by Phone and door to door sales Renting when you start Renting during a tenancy Renting ending a tenancy Refunds, replacements and repairs Scams Services Shopping tips Phone 1300 55 81 81 Mail GPO Box 123 Melbourne ɫƵ 3001 Fax 03 8684 6295 Interpreter 131 450 National Relay Service 133 677 Email HYPERLINK "mailto:consumer@dgs.vic.gov.au"consumer@dgs.vic.gov.au Website  HYPERLINK "http://www.consumer.vic.gov.au" www.consumer.vic.gov.au This information is written in Easy English. You might need more information about the law. You can ask Consumer Affairs ɫƵ. Updated April 2015. Easy English fact sheet produced by Scope, July 2008. Look at Clear Written Communications. The Easy English Style Guide for information about the format and writing style of this document. You can find more information at www.scopevic.org.au or phone (03) 9843 2000. Scope (Vic) Ltd. You may use this document for your own personal, non-commercial purposes only. You must not use the document for any other purpose, and must not copy, reproduce, digitise, communicate, adapt, modify the document or any part of it (or authorise any other person to do so) without the prior consent of Scope (Vic) Ltd. Scopes Communication and Inclusion Resource Centre wrote the Easy English. April 2015. www.scopevic.org.au The Picture Communication Symbols 19812010 by Mayer-Johnson LLC. All Rights Reserved Worldwide. Used with permission. Boardmaker is a trademark of Mayer-Johnson LLC. 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" # $ % & ' ( ) * + , - . / 0 1 Oh+'0   @L l x  (Buying furniture Easy English factsheet ShoppingConsumer Affairs ɫƵ Normal.dotmDavid M Darragh (DJCS)2Microsoft Office Word@ @x.^@?U&@?U&  ՜.+,D՜.+,d  hp  Dept. of Justice"  (Buying furniture Easy English factsheet Title< hNVJbn     _PID_HLINKSTRIMID TRIM_DateDue TRIM_AuthorTRIM_Container TRIM_CreatorTRIM_DateRegistered TRIM_OwnerLocation TRIM_ResponsibleOfficer TRIM_TitleA 6k http://www.consumer.vic.gov.au/;mailto:consumer@dgs.vic.gov.auCD/15/123687* MULLINS, Roslyn DG/13/37738MULLINS, Roslyn25 March, 2015$Services & Support Division (CAV) 0Publication - FINAL Buying furniture_text only !"#$%&')*+,-./0123456789:;<=>?@ABCDEFGHIJKLMNOPQRSTUVWXZ[\]^_`bcdefghkRoot Entry FО^&mData  1Table(aWordDocument4>SummaryInformation(YDocumentSummaryInformation8aCompObjr  F Microsoft Word 97-2003 Document MSWordDocWord.Document.89q