ࡱ> cebe 0bjbj0i0i 42RiRib'!$!$!$!$!$5$5$5$8m$4$<5$)W$(%(-%-%-%,(,(,(VVVVVVVY\V!$e+,(,(e+e+V!$!$-%-%VU-U-U-e+j!$-%!$-%VU-e+VU-U-B,NLS-%&+|QfVV0)WVRi]K,i]LSLSi]!$`SX,((rU->)\),(,(,(VV,X,(,(,()We+e+e+e+i],(,(,(,(,(,(,(,(,(Y ": This is the text only version of the Easy English document. Services. Easy English fact sheet You might need help to read this fact sheet. A friend, family member or support person can help you. What is a service? You pay someone to do something for you. For example, you pay a hairdresser to cut your hair. a gardener to mow your lawn. a company for your mobile phone services. Contracts You might have a contract for a service. For example, a mobile phone contract for 12 months an internet service for 12 months. Read the contract carefully. It should be clear and easy to read. Do not sign the contract if you do not understand it or think it is unfair. There are laws in ɫƵ about contracts. For more information call Consumer Affairs ɫƵ. Sometimes things can go wrong. When it is not your fault you can ask the shop or business for a refund or compensation. A refund means the shop or business gives you all or some of your money back. Compensation means the shop or business pays you some money. For example, a hairdresser spills hair dye on your shirt. You can ask the hairdresser to pay for the cost of your shirt. You can get a refund or stop a contract when the person did not do the job properly. the job took much longer than normal. something big is wrong. You would not have bought it if you knew. you did not get what you asked for. and the problem can not be fixed easily. the service is not safe for you or others. This means it can hurt you or someone else or cause a fire. What can you do? Call the shop or business you got the service from. Tell them what is wrong. Ask the shop or business to fix it. You can keep going with the contract and the shop or business will give you back some money. This is called the difference between what you paid and what you got. You can ask for all your money back if the problem is big. This is a full refund. You may not be able to get a refund if you have changed your mind and there was nothing wrong with the service. something small is wrong and they can fix it for you quickly. Remember. When you buy a service or sign a contract you must ask for a quote or a copy of the contract. Keep the contract in a safe place. Consumer Affairs ɫƵ. More fact sheets and information. List of fact sheets in Easy English. Buying furniture Contracts Lay-by Phone and door to door sales Renting when you start Renting during a tenancy Renting ending a tenancy Refunds, replacements and repairs Scams Services Shopping tips Phone 1300 55 81 81 Mail GPO Box 123 Melbourne ɫƵ 3001 Fax 03 8684 6295 Interpreter 131 450 National Relay Service 133 677 Email HYPERLINK "mailto:consumer@dgs.vic.gov.au"consumer@dgs.vic.gov.au Website  HYPERLINK "http://www.consumer.vic.gov.au" www.consumer.vic.gov.au This information is written in Easy English. You might need more information about the law.You can ask Consumer Affairs ɫƵ. Updated April 2015. Easy English fact sheet produced by Scope, July 2008. Look at Clear Written Communications. The Easy English Style Guide for information about the format and writing style of this document. You can find more information at www.scopevic.org.au or phone (03) 9843 2000. Scope (Vic) Ltd. You may use this document for your own personal, non-commercial purposes only. You must not use the document for any other purpose, and must not copy, reproduce, digitise, communicate, adapt, modify the document or any part of it (or authorise any other person to do so) without the prior consent of Scope (Vic) Ltd. Scopes Communication and Inclusion Resource Centre wrote the Easy English. April 2015. www.scopevic.org.au The Picture Communication Symbols 19812010 by Mayer-Johnson LLC. All Rights Reserved Worldwide. Used with permission. Boardmaker is a trademark of Mayer-Johnson LLC. Valuing People ClipArt Inspired Services, UK.     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" # $ % & ' ( ) * + , - . / Oh+'0 8D d p |  Services Easy English factsheet ShoppingConsumer Affairs ɫƵ Normal.dotmDavid M Darragh (DJCS)3Microsoft Office Word@F#@x.^@؏&@:&K  ՜.+,D՜.+,\ hp  Dept. of Justice[  Services Easy English factsheet Title4 hNVJbn     _PID_HLINKSTRIMID TRIM_DateDue TRIM_AuthorTRIM_Container TRIM_CreatorTRIM_DateRegistered TRIM_OwnerLocation TRIM_ResponsibleOfficer TRIM_TitleA 6k http://www.consumer.vic.gov.au/;mailto:consumer@dgs.vic.gov.auCD/15/123695* MULLINS, Roslyn DG/13/37738MULLINS, Roslyn25 March, 2015$Services & Support Division (CAV) (Publication - FINAL Services_text only  !#$%&'()*+,-./0123456789:;<=>?@ABCDEFGHIJKLMNOPQSTUVWXY[\]^_`adRoot Entry FЂ&fData 1Table"5^WordDocument42SummaryInformation(RDocumentSummaryInformation8ZCompObjr  F Microsoft Word 97-2003 Document MSWordDocWord.Document.89q