ÌÒÉ«ÊÓƵ

On this page:

• Fuel retailer obligations 
• What you must do
• What you need to know
• Supporting information
• Frequently asked questions

New regulations are now in place requiring fuel retailers in ÌÒÉ«ÊÓƵ to register and share their fuel price data with Service ÌÒÉ«ÊÓƵ. This data is now published on Servo Saver, a new feature within the Service ÌÒÉ«ÊÓƵ app.  
 
Servo Saver compares fuel prices from more than 1,200 fuel retailers across the state. This helps ÌÒÉ«ÊÓƵns make informed choices about where to refuel.  

Fuel retailer obligations 

have been made under the Australian Consumer Law and Fair Trading Act 2012. They follow 6 months of with industry and the community. 

The regulations mandate that all ÌÒÉ«ÊÓƵn fuel retailers must provide timely pricing data. The pricing data is then published on Servo Saver within the Service ÌÒÉ«ÊÓƵ app.

Under the regulations, penalties apply for failing to update price changes.

What you must do 

There are 3 steps fuel retailers must complete to start reporting their fuel prices.

Step 1: Create a Service ÌÒÉ«ÊÓƵ account and business profile 

Fuel retailers must create a business profile on the Service ÌÒÉ«ÊÓƵ website and provide information about their business as part of the onboarding process. 

You can do this quickly and easily via the 

See the to complete your business profile setup and submit the fuel application.  

Step 2: Register your business and create listings for your locations 

You must all the locations you manage so you can get ready to report fuel prices. 

Step 3: ÌÒÉ«ÊÓƵ your prices manually (via web portal) or automatically (via API) 

Once Service ÌÒÉ«ÊÓƵ has activated your account and you have been notified that you are a confirmed fuel retailer, you must choose to report your prices via the web portal or API.  

When you’ve completed this step, please email fuel.program@service.vic.gov.au to let them know or use Service ÌÒÉ«ÊÓƵ’s .

What you need to know 

• You must update your prices within 30 minutes after they change. The prices you report must match those you charge customers. 
• If a registered fuel type becomes temporarily unavailable, you must report it as soon as possible. 
• You need to report separate prices for each service station you manage. 
• You need to let our Service ÌÒÉ«ÊÓƵ product team know about any changes to your registration information within 14 business days of the update. For example, new key contacts, service station locations or business names.
• Your existing obligation to display fuel prices on price boards at your service stations also still applies. This has not changed.   

Failing to register with Service ÌÒÉ«ÊÓƵ is now an offence, and penalties apply. Consumer Affairs ÌÒÉ«ÊÓƵ will be monitoring the marketplace to ensure compliance. 

Servo Saver also lets ÌÒÉ«ÊÓƵns report fuel retailers who haven’t shared accurate fuel prices.  

We know that most retailers want to do the right thing and will support you to understand and meet your new price reporting obligations. However, it’s essential that your business has processes in place to ensure accurate and consistent price reporting. If you don’t meet your obligations, we may take further compliance action. 

If you haven’t registered through the Service ÌÒÉ«ÊÓƵ website, please visit

Supporting information 

• Read the

Frequently asked questions